Privacy Policy

1. What we collect

We collect personal information necessary to provide our geotechnical engineering services. This may include your name, contact details (email address, phone number), site addresses, architectural plans, and billing information.

2. How we collect it

We collect your personal information directly from you: when you submit an enquiry through our website contact form, correspond with us by email or telephone, or engage us for our services. We may also receive project details from your authorised architects or structural engineers where you have instructed them to retain our services on your behalf.

3. Why we collect it

We use your information to prepare fee proposals, conduct site investigations, issue engineering reports (such as AS 2870 site classifications), process payments, and maintain our records.

4. Disclosure

We do not sell your personal information. We disclose it only to authorised third parties where required to deliver your project, such as your structural engineer, certifier or local council, or where required by law.

5. Storage and security

Your personal information is stored securely in our digital environments. We apply administrative, physical and technical safeguards to protect it against unauthorised access, loss or misuse.

6. Access and correction

You may request access to the personal information we hold about you, and ask for it to be updated or corrected, by contacting us. We will respond within a reasonable timeframe.

7. Cookies and third-party services

Our website uses cookies to support core functionality and to measure how visitors find and use the site. Some cookies are set by third-party services:

Google Ads conversion tracking. If you arrive from a paid search advertisement and then submit our contact form or use the on-screen contact buttons, Google sets a short-lived identifier to attribute the enquiry to the campaign. The identifier does not, on its own, contain your name or contact details.

Google Maps. The home page, contact page and site menu include an embedded map of our office. Google may set its own cookies when the map loads.

Both services are governed by Google’s privacy policy at policies.google.com/privacy (opens in a new tab). You can disable cookies in your browser settings; some features (such as the embedded map) may not function with cookies blocked. Disabling cookies will not prevent you from contacting us by phone, email or the contact form.

8. Changes to this policy

We may update this policy from time to time. The current version is always published on this page, with the date above.

Contact

Questions about this policy: info@sfgeo.com.au